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Well, the issue is quite common for Windows users and so the Windows 11 users. Here we’ve mentioned a couple of possible workarounds for you that should fix the Prime Video not working issue on your PC completely. So, without wasting any more time, let’s jump into it.

1. Update your Browser

  • Launch Google Chrome > Click on the Menu (three vertical dots icon) from the top-right corner.

  • Click on Settings > Select About Chrome from the left pane.

  • The Chrome system will automatically check for available updates. If there is an update available, it will automatically download and install the update.

  • Once done, simply restart your Chrome browser.

Note: If you’re using any other web browser then the steps may slightly vary but the overall process will be the same for Windows.

2. Check for Internet Connection

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3. Install Microsoft Silverlight

Although Microsoft Silverlight is a discontinued application framework for Windows to run web applications properly, we’ll recommend you try installing the Microsoft Silverlight program on your Windows 11 by using the Microsoft link to check for the issue.

4. Clear Browser Cache and Cookies

Sometimes the web browser cache and cookies data can cause several issues with the webpage loading or redirects error to the server. So, it can be fixed easily by clearing the browser cache and cookies data. For example, if you’re using Chrome browser then you can check the steps below:

  • Open Chrome browser > Click on the Menu (three vertical dots icon) from the upper right side of the browser interface.

  • Now, hover over the More tools field to expand the drop-down list.

  • Click on Clear browsing data.

  • Next, under the Basic tab, select the Time range according to your preference.

  • Then click on the checkbox of Browsing history, Cookies and other site data, Cached images and files to select them.

  • Finally, click on Clear data.

  • Once done, restart your Chrome browser, and check whether the problem has been fixed or not.

Note: If you’re using any other web browser then the actual steps may vary but the overall process will be the same in most cases.

5. Disable VPN and Proxy

You should try disabling the VPN and Proxy server on your Windows 11 PC to check if the server connectivity issue has been fixed or not. First of all, you’ll need to turn off Proxy by following the steps below:

  • Press Windows + R keys to open the Run dialog box.
  • Type inetcpl.cpl into the dialog box and click on OK.
  • Click on the Connections tab > Select Never dial a connection (if available).
  • Click on LAN settings > Uncheck Use a proxy server for your LAN.
  • If this setting is already unchecked, try to turn on Automatically detect settings.
  • Click on OK to apply changes.

Now, if you’re using any VPN service on your PC via an app then make sure to turn off the VPN service or directly uninstall the app until the problem has been fixed.

6. Try using Mobile Hotspot

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That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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