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Restart TV Cube
Sometimes restarting your devices will help with minor technical issues. Either you can switch the Cube off and wait for 2 minutes to turn it on again. Or you can follow the below steps to restart.
Before moving to the below troubleshooting steps, make sure you are doing the following:
Speak Naturally: Although Alexa is a very advanced and sophisticated AI assistant, which can easily understand different dialects and
Move Fire TV Cube away from External Speakers: When you put spears near your Fire TV Cube, Alexa won’t be able to hear your voice clearly, and won’t be able to perform your commands
Check Volume output level: It’s quite possible that you have muted your device, So even Alexa is speaking back to you, you’re not able to listen back.
- From the Home screen, choose “Settings“.
- Select “My Fire TV” or “System“.
- Choose “Restart“.
Reset Remote
Maybe the remote has some technical glitch and needs to be reset. You can reset the remote in the following way:
- Turn Off your Fire TV Cube.
- Press and hold the Left, Menu, and Back buttons simultaneously for about 15 seconds.
- Wait 5 seconds, then remove the batteries from the remote.
- Now Turn Fire TV Cube back on and see if the issue is fixed.
Say, ‘Alexa, I Cannot Hear You’
Its quite possible that the Alexa is working properly, but due to some fault in the external speaker, you are not able to hear the voice. It happens when the speaker is off or muted. To check this, you can say – ‘Alexa, I cannot hear you’, and in response, it will speak through its own speakers rather than the external one. If this happens, it means you need to troubleshoot your external speaker properly.
